Responsibilities:

• Handle online and in-store customers’ complaints, compliments, and enquiries via different platforms; escalate feedback to the relevant department when necessary

• Raise support tickets to enable tracking and resolution of customer feedback.

• Investigate and resolve all complaints timely.

• General administrative duties: data entry, maintaining the filing system, preparing notices and posters, etc.

• Prepare internal training materials for different departments.

• Undergo training sessions at outlets to gather information and create operation manuals.

• Maintain and revise the operation manual regularly.

• Generate reports for monthly meetings.

• Cover receptionist duty when necessary.

• Undertake other ad-hoc duties/projects as assigned.

Requirements:

• Degree and diploma holders in any discipline.
• Good team player, self-motivated, and service-oriented.
• Excellent command of speaking and writing in English (fluent in speaking and writing in Chinese is an added advantage in communicating with Chinese-speaking associates/customers).
• Candidates who possess knowledge of Adobe Illustrator are preferred.