Frequently Asked Questions
We DO NOT HAVE any “loyalty card” or “membership card”.
At Sheng Siong, we strive to provide the best value to our customers. Instead of administering costs heavy loyalty programmes, we believe in translating these benefits directly by giving our customers the best bargains through everyday-low-prices, safe and quality products, and excellent service.
We work closely with our partners like the credit card companies and banks to provide rebates to our customers. Examples are the “BOC Sheng Siong Visa Card”, “Diners Sheng Siong Credit Card”, “POSB Everyday Card” and “Citibank SMRT Platinum Visa Card”.
You may obtain *FREE entry tickets to The SHENG SIONG SHOW at MediaCorp by:
Mailing your request to:
Sheng Siong Group Ltd.
(Ref: Entry Tickets to Sheng Siong Show)
6 Mandai Link
In your mail, please remember to enclose:
- AT LEAST ONE self-addressed, postage-paid envelope (EACH postage-paid envelope will be entitled to ONE PAIR of tickets)
- Your contact number
- #The date of the show you wish to attend
Please note that Sheng Siong requires 5 working days from receiving date of your enquiry to ensure proper mailing of the tickets to your address before the day of the show.
* FIRST-COME-FIRST-SERVE BASIS, WHILE TICKETS LAST.
# We shall try our best to fulfil your wish, but we may not be able to provide full guarantee that you may get tickets to the show on the specific date you requested. We sincerely apologise in advance.
All winners who had participated in Sheng Siong’s promotions (lucky draws) will be NOTIFIED BY POST. To claim the prizes, winners need to produce our original notification letter together with photocopies of their NRIC (for ID verification and official records).
Preferred Credit Cards at Sheng Siong include:
- BOC Sheng Siong Visa Card
- Diners Sheng Siong Credit Card
- POSB Everyday Card
- Citibank SMRT Platinum Visa Card
More information on preferred credit cards can be found here.
Sheng Siong may provide delivery service for bulk purchases. Please check with the store directly for more information.
YES! You may order groceries and fresh produce online via Sheng Siong Online, and have them delivered to your home!
The service is available to limited areas in Singapore. More areas will be covered in future as Sheng Siong continues to develop its service.
“$tm” (Simple Teller Machine) is the first “recycling” cash withdrawal machine in Singapore launched by Sheng Siong. We recycle the cash collection from the supermarket to the $tm machines, and users can withdraw money from their bank accounts using their DBS, POSB, OCBC or UOB ATM cards. We have also partnered with cash-withdrawal app developer SoCash to allow customers to withdraw cash from our $TM. The $tm are conveniently located at our supermarkets and is a convenient means of cash withdrawal for our customers and the residents. The location of $TM can be found here.
“SS Connect” (Sheng Siong Connect) is a customer loyalty portal where we can connect with our customers and provide value-added services. Customers can have their lucky draw particulars automatically filled in on the receipt, when they show the QR code on their mobile application or provide their registered mobile number to cashiers during payment. Customers are able to view their purchase history, receive latest promotions and scan QR codes on product tags to view more product information. SS Connect Mobile Application is currently the first among local supermarkets that allow customers to view their purchase history.
We envision SS Connect to play the role of a shopping assistant to our customers and see ourselves adding more exciting functions and features in the near future.
To download SS Connect on your mobile phone, click here.
Customers may purchase grocery shopping vouchers from Sheng Siong. Our vouchers are available in S$5 and S$10 denominations. And the best part? Our vouchers never expires!
For Senior Citizens aged 60 years old and above:Enjoy a special *4% discount every Tuesday and Wednesday. Simply present your NRIC/PG card as proof of identity to the cashier upon payment to be entitled for the discount.
*Terms & Conditions apply:
- The discount is applicable to Singapore citizens and PRs aged 60 above only.
- Limited to $200 per receipt for eligible customers.
- Excludes infant formula milk powder, tobacco & alcohol products, phone cards, bulk purchases, medicinal products and devices (including ART test kits), vouchers and lottery products.
- We reserve the rights to alter any terms and conditions without prior notice.
If your question isn’t here, use the search box on top of this page or send your enquiry here.
我们与信用卡公司及银行合作，让顾客在本超市购物时享有购物回扣。像是，通过“中银昇菘卡”、 “大来昇菘信用卡”、“储蓄银行日惠卡”和“花旗银行SMRT VISA白金卡”。
Sheng Siong Group Ltd.
6 Mandai Link
- 花旗银行SMRT VISA白金卡
有！您可以上网Sheng Siong Online 订购杂货和新鲜食材，就能送货到府上！
“SS Connect” （Sheng Siong Connect） 是一个顾客忠诚平台，让昇菘与顾客联系，并提供其他加值服务。顾客只要在付款时，向收银员出示手机应用上的QR码，或提供所注册的手机号码，收据上的抽奖表格就会自动填好顾客的个人详情。顾客也能透过SS Connect的手机应用程序查看购物记录、最新促销及扫描产品的QR码获取更多产品讯息。SS Connect是本地超市中首个能让顾客查看购物记录的手机运用程序。
我们期待SS Connect能扮演顾客的购物助理，不久的将来也会在SS Connect添加更多的功能。